Terms of Service

Last updated: 2026-05-11

These Terms of Service (“Terms”) govern your access to and use of the arryv service operated by primarylaw.ai Ltd(“arryv,” “we,” “us,” “our”), a corporation incorporated under the laws of the Province of Manitoba, Canada. By creating an account, paying a fee, or otherwise accessing or using the service, you agree to be bound by these Terms. If you do not agree, do not use the service.

READ CAREFULLY. THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS-ACTION WAIVER (TO THE EXTENT PERMITTED BY APPLICABLE LAW), DISCLAIMERS OF WARRANTIES, AND LIMITATIONS OF LIABILITY THAT MATERIALLY AFFECT YOUR LEGAL RIGHTS.

1. What arryv is — and is not

arryv is software-as-a-service that helps applicants assemble a CIT 0001 (Application for Citizenship Certificate) submission package under Canada’s Bill C-3 amendments to the Citizenship Act. The service produces a printable PDF that you, the user, review, sign, and mail to Immigration, Refugees and Citizenship Canada (“IRCC”).

arryv is not a law firm.arryv does not practise law and does not provide legal advice. arryv is not a Regulated Canadian Immigration Consultant (“RCIC”), is not authorised by the College of Immigration and Citizenship Consultants, and does not represent you before IRCC or any tribunal. No lawyer–client, solicitor–client, or consultant–client relationship is created by your use of the service or by communications with arryv. If you require legal advice, consult a lawyer or RCIC licensed in your jurisdiction. The software outputs and any informational content shown to you in connection with the service are general information only.

2. No outcome guarantee

IRCC has sole authority to grant, deny, defer, return, or otherwise decide every citizenship-certificate application. arryv does not guarantee, and makes no representation about, any outcome, processing time, approval, document acceptance, or response from IRCC or any government authority. You acknowledge that any timelines we display are estimates only, derived from publicly available IRCC information, and may change without notice.

3. Eligibility & account responsibility

You must be at least 18 years of age and capable of entering into a binding contract under the laws of your jurisdiction to create an account. You may apply on behalf of a minor child for whom you are a parent or legal guardian; in doing so you represent and warrant that you have authority to act on the child’s behalf. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

4. Your responsibilities & representations

You are solely responsible for the accuracy, completeness, lawfulness, and authenticity of every piece of information and every document you provide to arryv. You represent and warrant that:

• all information you submit is true and accurate to the best of your knowledge;
• you have the legal right to submit any documents you upload (including the right to submit documents about third parties such as parents and grandparents in your chain of descent);
• you will review the generated package in full before mailing it;
• you will sign the CIT 0001 form yourself, in original ink, and pay the IRCC government fee directly to IRCC;
• you will not submit fraudulent, forged, or materially misleading documents through the service.

arryv has no obligation to verify the accuracy of information you submit and assumes none. False statements made to IRCC may result in criminal prosecution, revocation of citizenship, removal proceedings, and other serious consequences for which you are solely responsible.

5. Fees, no refunds, taxes

All fees are non-refundable. Once you complete a checkout transaction, the fee paid is final. We do not offer refunds, partial refunds, credits, exchanges, or chargebacks of any kind, including (without limitation) where:

• IRCC denies, rejects, defers, returns, or fails to act on your application for any reason;
• you change your mind, abandon the application, or decide not to mail it;
• you find errors in the generated package (you may regenerate it within your allotted builds);
• your eligibility changes after purchase, or you discover you were not eligible at the time of purchase;
• you experience any delay, technical issue, or interruption in the service;
• your reading of these Terms or the service’s functionality differs from your expectations.

Fees are exclusive of any taxes or duties imposed by your jurisdiction; you are responsible for those. The separate IRCC government processing fee is paid by you directly to IRCC and is not collected, refundable, or controlled by arryv.

6. Service availability

arryv may modify, suspend, throttle, or discontinue any portion of the service at any time, with or without notice. We do not guarantee that the service will be uninterrupted, error-free, secure, or free from viruses, bugs, or other harmful components. Regenerations, build limits, and similar service quotas are at our discretion and may change.

7. Intellectual property & licence

Subject to your payment of applicable fees and your compliance with these Terms, arryv grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to use the service to generate one or more CIT 0001 packages for personal use. The final generated PDF is yours to print, sign, and submit to IRCC.

All other rights are reserved. The arryv platform, software, source code, prompts, schemas, datasets, design, brand marks, and templates are the exclusive property of primarylaw.ai Ltd or its licensors. You shall not (i) reverse engineer, decompile, scrape, or attempt to derive the source of the service; (ii) resell, sublicense, or commercially redistribute the service or any output; (iii) use the service to build a competing product; or (iv) remove any proprietary notices.

8. Acceptable use

You will not, and will not allow any third party to:

• submit data about a person you do not have authority to represent;
• upload fraudulent, forged, altered, or materially misleading documents;
• use the service to facilitate identity fraud, misrepresentation, or unlawful immigration activity;
• circumvent technical limits, rate limits, paywalls, or access controls;
• attempt to access another user’s account or data;
• introduce malware, scrape, or perform automated extraction beyond ordinary use;
• violate any applicable law in your use of the service.

We may suspend or terminate accounts that violate this section without notice and without refund.

9. Disclaimers

THE SERVICE AND ALL CONTENT AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by applicable law, arryv disclaims all warranties, express, implied, statutory, or otherwise, including without limitation the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, quiet enjoyment, and any warranties arising out of course of dealing or usage of trade.

Without limiting the foregoing, arryv specifically disclaims any representation or warranty that (i) the service will meet your requirements or expectations; (ii) the generated package will be accepted by IRCC; (iii) the service or its outputs are legally sufficient, complete, or correct for your particular case; (iv) the service will be uninterrupted, timely, secure, or error-free; or (v) defects will be corrected. You assume all risk associated with your use of the service and any reliance on its outputs.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, in no event will arryv, its affiliates, or any of their respective officers, directors, employees, contractors, agents, suppliers, or licensors be liable to you for any indirect, incidental, special, exemplary, consequential, or punitive damages, including without limitation damages for lost profits, lost revenue, lost data, loss of goodwill, business interruption, immigration delay, denial of citizenship, refusal or return of an application, or any other loss arising out of or related to your use of (or inability to use) the service, even if arryv has been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

arryv’s aggregate liability for any and all claims arising out of or relating to these Terms or the service, whether in contract, tort (including negligence), strict liability, statute, or otherwise, will not exceed the lesser of (a) the total fees you actually paid arryv in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100). Multiple claims do not enlarge this limit.

Some jurisdictions do not allow exclusions or limitations of certain warranties or damages. In those jurisdictions, the foregoing limitations apply to the maximum extent permitted by law and the remainder of this section is severable.

11. Indemnification

You will defend, indemnify, and hold harmless arryv and its affiliates, officers, directors, employees, contractors, agents, suppliers, and licensors from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to (i) your use or misuse of the service; (ii) any information, document, or other content you submit; (iii) your violation of these Terms or any law; (iv) your infringement of any third-party right, including any privacy or intellectual-property right of any person whose information you submit; or (v) IRCC’s response to or decision on any application you mail using arryv’s outputs.

12. Termination

You may stop using the service at any time and may request account deletion by emailing info@arryv.ai. We may suspend, restrict, or terminate your access at any time, with or without notice, for any reason, including breach of these Terms. On termination, all licences granted to you cease, and Sections 4, 5, 7, 9, 10, 11, 13, 14, and 15 survive.

13. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the current version. Material changes will be communicated by email or in-app notice; your continued use of the service after the effective date constitutes acceptance of the revised Terms. If you do not agree to a revision, you must stop using the service.

14. Governing law

These Terms and any dispute arising out of or relating to them or the service are governed by the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

15. Binding arbitration & class-action waiver

Please read this section carefully — it affects your legal rights.

Mandatory binding arbitration. To the maximum extent permitted by applicable law, any dispute, claim, or controversy between you and arryv arising out of or relating to these Terms or the service (a “Dispute”) will be resolved exclusively by final and binding arbitration administered by ADR Chambers (or, if unavailable, by a comparable arbitral institution mutually agreed in writing) under its then-current commercial-arbitration rules. The arbitration will be conducted in Winnipeg, Manitoba, in the English language, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. To the maximum extent permitted by applicable law, each party waives any right to participate in a class action, collective action, mass action, or representative proceeding against the other, and arbitration will be conducted only on an individual basis and not as a class or representative action.

Carve-outs.Nothing in this section prevents either party from (i) bringing an individual claim in a small-claims court for matters within that court’s jurisdiction, or (ii) seeking injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual-property rights or confidential information. Nothing in this section limits any non-waivable statutory right under applicable consumer-protection law.

Opt-out. If you do not wish to be bound by the arbitration agreement and class-action waiver, you must email info@arryv.aiwithin thirty (30) days of first creating your arryv account with the subject line “Arbitration Opt-Out” and including your account email. An opt-out has no effect on any other part of these Terms.

16. Miscellaneous

• Entire agreement. These Terms and the linked Privacy Policy are the entire agreement between you and arryv regarding the service and supersede all prior agreements.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. A failure to enforce any provision is not a waiver of that or any other provision.
• Assignment. You may not assign these Terms without our written consent; we may assign these Terms to any affiliate or successor in connection with a corporate transaction.
• Force majeure. We are not liable for any failure or delay caused by events outside our reasonable control.
• Notices. Notices to you may be sent to the email associated with your account; notices to us must be sent to info@arryv.ai.
• Language. The parties have agreed that these Terms be drawn up in English. Les parties ont convenu que ces Conditions soient rédigées en anglais.

17. Contact

primarylaw.ai Ltd
Manitoba, Canada
info@arryv.ai